Welcome to the GoFund LY Help Center. Below you will find answers to frequently asked questions, and details on how to use our platform effectively, including payment-related queries via Stripe.

Frequently Asked Questions (FAQ)

1. How do I create a fundraising campaign?

To create a fundraising campaign on GoFund LY, follow these steps:

1. Sign up or log in to your account.
2. Click on the "Create Campaign" button on your dashboard.
3. Fill in the campaign details, such as the goal amount, campaign title, description, and photos/videos.
4. Set up your payment method via Stripe to securely collect donations.
5. Once your campaign is set up, it will be live and ready to receive donations!

2. How do I make a donation?

To make a donation:

1. Visit the fundraising campaign page you want to donate to.
2. Click the "Donate Now" button.
3. Enter your payment information securely via Stripe (credit card details).
4. Confirm your donation, and you will receive an email receipt for your contribution.

3. How is my donation processed?

Your donation is processed through our secure payment processor, Stripe. Stripe encrypts your payment details to ensure safe and secure transactions. Once your donation is confirmed, the funds will be transferred to the campaign owner.

4. Can I get a refund for my donation?

Donations made through GoFund LY are processed via Stripe, and are generally considered final. However, if you have a legitimate reason for requesting a refund, please reach out to us directly at support@gofund-ly.com with your request. Refunds will be considered on a case-by-case basis, based on Stripe’s refund policy and our terms and conditions.

5. How do I get support if I have a problem?

If you need assistance with your campaign or any issues related to payments or donations, please contact us at support@gofund-ly.com. Our support team is available to assist you and resolve any issues you may encounter.

6. Is GoFund LY secure?

Yes, GoFund LY uses secure encryption and follows industry standards to protect your personal and payment information. We rely on Stripe as our trusted payment processor to securely handle all donations and payments.

7. What should I do if I face an issue with Stripe?

If you're having issues with payments or donations through Stripe, you can contact Stripe support directly. Here’s how:

• Visit the Stripe Support Center.
• Check their knowledge base or submit a support request.

Stripe and GoFund LY

We use Stripe as our payment processing platform to ensure that all transactions are fast, secure, and reliable. With Stripe, your payment details are encrypted and handled in compliance with the highest security standards.

Stripe Features We Use:

• Payment Processing: Stripe securely processes credit card payments for donations.
• Currency Support: Stripe allows donations in various currencies, depending on your country and location.
• Chargeback Protection: Stripe provides protection for both donors and campaign owners in case of disputed transactions.

How Does Stripe Help?

Stripe ensures a smooth, transparent, and secure transaction experience. It provides tools to prevent fraud, allows easy tracking of donations, and guarantees the safety of your payment information.

Contact Us

If you have any further questions or need assistance, please don't hesitate to reach out to us:

Email: support@gofund-ly.com